Frequently Asked Questions
Everything you need to know about our signature headwear and shopping experience.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head where you would like the hat to sit (usually 1cm above your ears) using a soft measuring tape. We provide a detailed size guide on each product page to help you choose between our Small, Medium, and Large options.
What is your return policy for international orders?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition with all tags and packaging intact. Please note that return shipping costs and any associated duties are the responsibility of the customer.
How should I care for my wool or straw hat?
We recommend storing your hat on a flat surface or hanging it on a wide hook to maintain its shape. For wool hats, use a soft-bristled brush to remove dust. For straw hats, avoid contact with water; if it gets wet, wipe it immediately and let it air dry naturally away from direct sunlight.
Do you ship worldwide and how long does it take?
Yes, we offer worldwide shipping. Domestic orders typically arrive within 2-5 business days, while international shipping can take between 5-12 business days depending on the destination and customs processing.
Are your materials sustainably sourced?
We are committed to quality and ethical sourcing. Our wool is 100% Australian wool, and our straw styles are handcrafted using natural fibers. We work closely with our manufacturers to ensure fair labor practices and high-quality craftsmanship.
Can I change or cancel my order after it has been placed?
Because we strive to process and ship orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our customer service team immediately via live chat or email for assistance.